business operation management test. I have the the online book and the previous quizzes to revise before and during the test.Business Operations 370—Introduction to Operations and Systems Management
Instructor: Ken Pekie
Class Time and Location: ALB 335,
Mon/Tues/Wed/Thur 10:30am – 1:20pm
Office Location and Hours: ALB 223, Mon/Tues/Wed 8:00 – 10:00 or by apt.
Required Texts: Operations Management, William J. Stevenson, 11th ed., The Goal,
Eliyahu Goldratt
Notes on the Books: I recommend you rent the Stevenson text from Amazon or another
text book source. The Goal is available in paperback from a variety of sources.
Course Purpose and Description: Operations and Systems management cover a
wide range of topics, including: Fundamentals, Productivity, Product and Process
selection, Location selection, Supply Chain Management, Quality Management, Quality
Control, Inventory Management, Forecasting, Aggregate Planning, Master Production,
Material Requirements Planning, Lean Operations, Capacity Planning, Queuing Theory
as well as other topics.
Throughout the class, we will explore how operations are linked to the other
business functions, including: Finance, Accounting, Human Resources, Marketing and
Information Systems. Operations Management as well as accounting, finance, HR,
Marketing and Information Systems are all part of a system. They impact each other
and each is also impacted by events external to the organization. As you go through
your time at the University of Idaho, systems thinking provides the student with a
significant advantage.
A key principle of this course is that you’re a co-producer of your own learning.
The more actively you participate and engage in the course, the more you’ll learn and
moreover, the more the course will add value to your education and career. Learning is
an active intent to integrate the material from the class with your own experience and
the world around you.
Classroom Atmosphere
As a co-producer of your learning, you’re encouraged to ask questions and
create a dialogue between and among the other students and faculty. Many of the
topics and in-class exercises are problem oriented and your comments and ideas may
help other students gain a greater understanding of the material.
Cell Phones should be on vibrate (or turned off) and unless needed as a
calculator, be stored in your backpack or satchel. Lap tops are encouraged but should
not be used to surf the web during class time.
This class is an on line and in person hybrid and I’ll be making extensive use of
BBLearn. As I have students ranging from China to the Middle East, BBLearn windows
for homework and discussions will be open for 36 hours. Having said that, you may
only have 20 minutes to complete an assignment but you’ll have a 36 hour time frame to
complete that assignment. Exams will also be in BBLearn and you’ll have a minimum of
72 hours to complete the exam. They’ll be time limited to 2 hours.
I’ll assign approximately 12 homework assignments that will be loaded and graded in
BBLearn. For the most part questions will be multiple choice, True/False and some
short essay. At the end of the class, I’ll drop the low score. Point values will vary from
10 to 20 points
You’ll have an exam at the end of week 2 and at the end of week 4. The exam at week
4 will cover the material after the first exam and not be comprehensive. Exams will be
posted in BBLearn.
I’ll post between 6 and 8 discussion questions in BBLearn based on course material and
current events. Every student is expected to respond to the question and ideally,
generate a discussion. These events will be graded 5 points for participating and no
points for not participating.
Research Paper
Each student will select one company to research and, using David Garvin’s
Dimensions of Quality, determine how that company either meets or perhaps fails to
meet customer expectations and requirements. The paper should be MS Word
Document, 4-5 pages in length, 12 pt. New Times Roman font and double spaced.
You’ll want to use the Toulmin method of analysis on each dimension that is applicable.
Each student (whether on line or in class) will need to select a different company and
forward their selection to me. In the event two students pick the same company, I’ll use
the time I received the e-mail as the selection criteria. You can pick any manufacturing
or service related company and the greater the variety the better. I’ll be posting a
grading rubric as well to help guide your efforts.
Class Schedule
Monday, July 11
Tuesday, July 12
Wednesday, July 13
Thursday, July 14
Monday, July 18
Tuesday, July 19
Wednesday, July 20
Thursday, July 21
Monday, July 25
Tuesday, July 26
Wednesday, July 27
Thursday, July 28
Fundamentals of
Operations Management,
Competitiveness, Strategy
and Productivity
Location Analysis,
Introduction to Quality,
Product/Service Design
Stevenson, Chapters 1, 2,
In Class Productivity
Stevenson, Chapters 8, 5, 6
Location Homework
Review Homework,
Product and Process
Design, Line Balancing
Line Balancing, Process
Management Quality
Process Management
Quality Control (cont’d)
Inventory Management
Stevenson, Chapters 6, 7
Line Balancing Problems
Stevenson, Chapters 9,10
Inventory Management,
Forecasting, Aggregate
Aggregate Planning, Master
Production Schedule,
Introduction to MRP
Stevenson Chapters 4, 11
Homework assignment
Stevenson ‘Chapters 10, 13
Homework assignment.
SPC problems. )
Stevenson Chapter 11
Stevenson Chapter 11
Exam # 1 (100 points)
The Goal Chapters 12- 22
Scheduling, Line Balancing Stevenson Chapter 16.
Supply Chain Management, Stevenson, Chapters 14,15
Lean Operations
Lean Operations
Stevenson, Chapters 14,15
Introduction to Queuing,
Stevenson, Chapter 18
Monday, Aug 1
Tuesday, Aug 2
Capacity Planning
Wednesday, Aug 3
Theory of Constraints
Project Management
Final Exam
Thursday, Aug 4
Stevenson, Chapter 18
Stevenson Chapter 5
Review homework
Research paper due
Stevenson, Chapter 5, 17
Final Exam 100 points
The Goal chapters 23-40
Grading Criteria:
The final exam is not comprehensive.

2 exams worth 200 points total

Homework approximately 160 total points

Discussions are worth approximately 60 points

Research paper is worth 50 points
>89.5% (421 points) = A
>79.5% but less than 89.5% (374 points to 420 points) = B
>69.5% but less than 79.5% (327 points to 373) = C
>59.5% but less than 69.5% (280 points to 326) = D

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