3 Cross-Cultural Communications Memo
Instructions(worth 25 points)
Objective: The objective of this assignment is to
integrate the cross-cultural communication concepts learned in Unit 2 and to
practice your research and citations skills from our Unit 2 discussion in
preparation for upcoming activities, while creating an effective electronic
Scenario: Assume you
are an intern for Global Business Communications (GBC) and you have just
received the email message, below, from Kelly Sinclair, GBC’s Events
Manager. Kelly is seeking your help with communicating in a world of diversity.
Specifically, she wants a report brief that compares and contrasts differences
in effective communication in an international environment.
Read Kelly Sinclair’s electronic (email) message (see below and
attached file). Note that the assignment instructions are provided within
Kelly’s memo along with an example.
Create a reply to Kelly Sinclair structured as an Interoffice
Memo. Format your email response like Figure A.8 in Appendix A (page A-15)
using the Date, To, From, Subject headings.
Write clearly. Use correct words in communicating ideas and
DO NOT copy/paste Internet
content! Be sure to incorporate proper in-text and end reference citations
according to the Unit 2 citations and plagiarism lessons learned.
Upload your cross-cultural communications response to Kelly
Sinclair in Microsoft Word (.doc) or Rich Text Format (.rtf) as a file
attachment by the scheduled due date (see the Course Schedule). If you do not
have MS Word or Rich Text Format, download/use the open source (free)
MSWord-like program from www.OpenOffice.org.
Cross-cultural Communications Research and Reporting Memo
Dear GBS Interns:
We are planning to conduct a
seminar to inform our global constituents about cross-cultural communications
in the workplace, and we’d like your help with identifying similarities and
differences between international countries and our own. Please response to
this request by writing an effective Interoffice Memo. In your memo, please
include the following:
1. Select an international
2. Perform research
(see recommended topics, below).
3. In one to three
(1-3) sentences, compare and contrast the similarities and differences with
respect to cross-cultural communications while conducting business in your
international environment and the U.S.
4. Any time we derive
information from research, it needs to be cited. So, be sure to cite your
sources in-text and in an end reference citation. If you are taking words
from the original author (source), verbatim, surround the research with
quotation marks to indicate a direct quote.
effective Interoffice Memo response TO: The GBC Executive Team.
Recommended areas to research may
include, but are not limited to:
Observation of silence
Protocol for exchanging business cards
Women in the workplace
Views on and practices about corruption
Example of Research
While similarity exists in that
both cultures value business meetings, the proximity of space that occurs
during meetings between one person and another is oriented differently
in the United States than in Arab cultures. In the United States,
business meetings are considered a “social or public environment” (Guffy, 2008,
p. 105) in which most people prefer standing about “two feet” (Lesikar, Flatley
& Rentz, 2008, p. 456) from one another. By contrast, in the Arab
countries, people tend to stand more closely, even “nose to nose” (p. 490)
during a business meeting.
Lesikar, R.A., Flatley, M.E.,
& Rentz, K. (2008). Business communications (11th ed).
New York: McGraw-Hill Irwin.
Guffey, M.E. (2008). Business
communications (6th ed). Mason, OH: South-Western Cengage Learning.
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